Terms and Conditions

The following mentioned “Terms & Conditions” govern the relationship between you (client) and Yak Ru Adventure Pvt Ltd. (Service Provider). Make sure to go thoroughly through the contract and note that by booking a trip with us, you are agreeing to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes during the trip.

 

Booking and Cancellation

A trip includes any of the services you use. It includes Tours, Trekking, Mountain Biking, Peak Climbing, or any other outdoor programs. Your booking will only be confirmed and becomes sure if you receive a confirmation invoice or email from Yak Ru Adventure Pvt. Ltd. From this moment, the contract between the Company and the Client comes into existence.

The company can increase or decrease service/package price unless your booking is approved and a contract comes into force.

*Note - The Company will not hold accountability for any insurance agreement, warranty, description of services, prior agreement, or conditions, other than as stated within the contract.

Booking and Payment Methods

25% of the total payment is required a month in advance to confirm any trip booking with us. The remaining payment can be made after your arrival.

The trip deposit can be made by bank transfer, Credit Card (Visa, MasterCard, and American Express), and Western Union.
 

Note: - Bank service charges should be paid by the clients themselves at the time of deposit. While making advance deposits and payments, it is the customer's responsibility to fill out the bank details correctly. Customers will be liable for any problems or issues raised due to incomplete or wrong details while making advance deposits and payments


Cancellation Policy

Trips booked and subsequently canceled are subject to cancellation charges as follows:-

- 60 days prior: No cancellation charge,

- Within 30/59 days: 30%,

- Within 15/29 days: 40%,

- Within 8/14 days: 75%,

- Less than a week: 100%,

There will be no refund for the incomplete tour, trek, or expedition, whatever the reason from the customer’s side.

*Note: In case of special unforeseen events like political unrest, epidemics, weather issues, or natural calamities, the company or the guide holds the authority to change, modify, or even terminate the trip and a refund will be done accordingly. The extra cost incurred due to the mentioned cases above should be borne by the clients themselves.   


RISK & LIABILITIES

Medical conditions and special requirements:

In case of any medical condition, inform the company at the time of the booking. A physically challenged condition or any other mental or physical incapacity that may hinder your ability to travel should be notified at the time of booking. Failure to notify the company may result in the client being refused travel. It may also result in losing the deposit or 100% of the trip cost.

There may be some trips that may be unsuitable for clients of a certain age, physical (mobility, pregnancy, etc.), or mental conditions. It is the client’s responsibility to check before booking. The company will not provide any special facilities unless it has agreed to do so in writing. The company will also do its best to meet the client's special requests including dietary. Please note that such requests do not form part of the contract; therefore, the company is not liable for not adhering to these requests.

The medical facilities vary from country to country and the company makes no representations and gives no warranties about the standard of such treatments.

Travel Insurance

Travel insurance is compulsory for all Clients undertaking any tour, trek, or climbing it must be protected by insurance that covers cancellation, for the entire duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, and loss of items, theft of or damage to baggage and personal effects.

Passport and Visas

All clients must have a valid passport with at least 6 months of validity from the return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or upon arrival at Kathmandu Airport. Nepalese visa costs are the sole responsibility of clients.

Complaints

If you have any subject of a complaint about the trip/tour, you must inform your trip or tour guide or team leader, of the earliest opportunity who will take the appropriate action or inform the company.