Booking and Cancellation
The mentioned Terms & Conditions govern the relationship between you (client) and Yak Ru Adventure Pvt Ltd. (Register Company Number). Make sure to go thoroughly through the contract and note that by booking a trip with us, you are accepting to be bound by the Terms and Conditions as well as the cancellation policy and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes during the trip.
A trip includes any of the services you use. It includes Tours, Trekking, or any other outdoor programs.
Your booking will only be confirmed and becomes sure if you receive a confirmation invoice or email from Yak Ru Adventure Pvt Ltd. From this very moment, the contract between the Company and the Client comes into existence.
The company holds the right to increase or decrease service/package price unless your booking is approved and a contract comes into force.
*Note - The company will not hold accountability for any insurance agreement, warranty, description of services, prior agreement, or conditions, other than as stated within the contract.
Booking and Payment Methods: Open the online payment link, fill out the form with the selected destination and departure dates, and send it to us.
The trip deposit can be made by bank transfer, Credit Card (Visa, MasterCard, American Express), and Western Union:
30% of the total payment is required at least two months in advance for confirmation of a tour/trek booking. The remaining payment can be made after your arrival.
Payments can be wired to our following banking addresses:
Bank Address:-Himalayan Bank Limited
Main Branch: Karmachari Sanchaya Kosh Building, Tridevi Marg, Thamel, Kathmandu, Nepal
Post-Box No: - 20590
Bank Telephone No: - 977-1-4227745, 4227749
Fax No: - 977-1-4250356
Name of the Account Holder: Yak Ru Adventure Pvt. Ltd.
Account Number: 019 08488460019
Account Type: Current US$
SWIFT CODE: HIMANPKA
Note: - Bank service charges should be paid by the clients themselves at the time of deposit.
Cancellation Policy:
Treks & tours booked and subsequently canceled are subject to cancellation charges as follows:-
- 60 days prior: No cancellation charge,
- Within 30/59 days: 30%,
- Within 15/29 days: 40%,
- Within 8/14 days: 75%,
- Less than a week: 100%,
There will be no refund for the incomplete tour, trek, or expedition, whatever the reason from the customer’s side.
RISK & LIABILITIES:
Medical conditions and special requirements:
In case of any medical condition, inform the company at the time of the booking. A physically challenged condition or any other mental or physical debility which may hinder your ability to travel should be notified at the time of booking. Failure to notify the company may result in the client being refused travel. It may also result in the loss of the deposit amount or 100% of the trip cost.
There may be some trips that may be unsuitable for clients of a certain age, physical (mobility, pregnancy, etc.), or mental conditions. It is the client’s responsibility to check prior to booking. The company will not provide any special facilities unless it has agreed to do so in writing. The company will also do its best to meet the client's special requests including dietary. Please note that such requests do not form part of the contract; therefore, the company is not liable for not adhering to these requests.
The medical facilities vary from country to country and the company makes no representations and gives no warranties in relation to the standard of such treatments.
Travel Insurance
Travel insurance is compulsory for all Clients undertaking any tour, trek, or climbing it must be protected by insurance that covers cancellation, for the entire duration of the tour to cover personal injury, death, medical expenses, repatriation expenses, helicopter rescue, and loss of items, theft of or damage to baggage and personal effects.
Passport and Visas
All clients must have a valid passport with at least 6 months of validity from the return date. Nepalese visas can be obtained from the Nepalese Consulate in your country or upon arrival at Kathmandu Airport. Nepalese visa costs are the sole responsibility of clients.
Complaints
If you have any subject of a complaint about the trip/tour, you must inform your trip or tour guide or team leader, of the earliest opportunity who will take the appropriate action or inform the company.
